Photo Product FAQ
What types of photo product are available?
Each photograph is available as an unframed Print, a Matted Print, a Sanctuary Framed Print, a Fine Art Tray Frame or a Limited Edition Fine Art Float Frame. Select your preferred Product Type first, then choose from the sizes and finishes available for that format.
What sizes can I choose?
Prints are available in 12 × 9, 16 × 12 and 24 × 18 inches. Matted Prints use a 12 × 9 inch image in a 14 × 11 inch mount, or a 16 × 12 inch image in a 20 × 16 inch mount. Sanctuary Framed Prints offer the same image sizes in 14 × 11 or 20 × 16 inch frames. Fine Art Tray Frames are available in 16 × 12 or 24 × 18 inches, while the Fine Art Float Frame contains a 16 × 12 inch image in a 20 × 16 inch frame.
Which papers and finishes are available?
Unframed Prints are offered in Lustre, Gloss, Velvet and Hahnemühle Photo Rag. Matted and Sanctuary Framed Prints are available in Lustre, Gloss, Photo Rag and Fine Art Pearl. Fine Art Tray Frames use Fine Art Pearl as standard, while Fine Art Float Frames use Fine Art Cotton Smooth.
What is the difference between the framed products?
The Sanctuary Framed Print is a classic black wooden frame with a black-and-white double mount, acrylic glazing and an enhanced hanging system. The Fine Art Tray Frame presents a laminated Fine Art Pearl print within a black tray-frame moulding. The Fine Art Float Frame uses Fine Art Cotton Smooth paper, with the print appearing to float above the back of the frame.
Will the finished print look exactly like it does on my screen?
The product images provide a close guide, but colour, contrast, crop and apparent size can vary slightly between screens and the finished paper, mount or frame. Please check your selected Product Type, size and finish carefully before ordering.
Are photo products made to order?
Yes. Our photographic products are produced to your selected specification by a specialist photographic print partner, including Loxley Colour, and are normally shipped directly to you. Your purchase and customer service relationship remains with Memories of Motion.
Can I change or cancel my order?
Please contact us immediately if you need to change an order or delivery address. Because photographic products are made to order, changes or cancellations may not be possible after production has begun. Email info@memoriesofmotion.co.uk with your order number as soon as possible.
How long will my order take?
Delivery time includes both production and transit. Simple prints are normally quicker to produce than mounted or framed products, while busy periods may increase production times. The best available delivery estimate and charge will be shown at checkout; dates are estimates unless expressly stated otherwise. See the Shipping Policy.
How will my order be delivered?
Prints and Matted Prints are normally sent using Royal Mail Tracked 48, with orders over £75 generally sent by DPD. Framed products are normally delivered by DPD. The available service may vary according to the product, destination, parcel size and checkout options. Tracking details are provided by email where available.
Can photo products be delivered internationally?
The destinations and delivery services currently available for your selected product and address will be shown at checkout. International orders may be subject to local import VAT, customs duties or handling charges that are not included unless checkout expressly says otherwise.
Will everything in my order arrive together?
Not necessarily. Photo products, books, clothing and other merchandise may be made and dispatched by different fulfilment partners, so one order can arrive in separate parcels on different dates. You may receive more than one dispatch email or tracking number.
Can I return a photo product if I change my mind?
Because photo products are made specifically to your selected size, finish and frame, they cannot usually be returned or exchanged for a change of mind once production has started. This does not affect your statutory rights if an item is damaged, faulty, incorrect or not as described. Always contact us before returning anything. See the Returns and Refunds Policy.
What should I do if my order arrives damaged or incorrect?
Keep the product and all its packaging, then contact info@memoriesofmotion.co.uk as soon as possible with your order number, a description of the problem and clear photographs. Once confirmed, an appropriate remedy may include a replacement, repair, full refund or partial refund, with reasonable return postage covered where a return is required.
What makes the Fine Art Float Frame a limited edition?
Only the stated number of Fine Art Float Frames will be produced for each photograph. Every one is supplied with a Limited Edition Certificate; once that edition has sold out, no more will be made.
How are my payment and personal details handled?
Payments are processed securely through Shopify and its payment providers; Memories of Motion does not store complete card details on its own systems. Personal information is used where necessary to process payment, fulfil and deliver your order, provide support and meet legal obligations. See the Privacy Policy.
One policy inconsistency needs attention before publication: the current Shipping Policy says Loxley products are configured for Great Britain delivery, while the live delivery profile was recently verified with UK, US and Canadian zones. The FAQ therefore correctly defers availability to checkout, but the Shipping Policy itself should be updated.